Quality Software at a Reasonable Price

Product Support

Customer Involvement - Our Goal

We want you to be involved!  Customer Involvement is one of our core goals - read About Us and Our Philosophy for a summary of our goals.  By being involved in the future development of our products, you will ultimately benefit from a product that more closely matches your needs, and you will receive a product that is of higher quality.
 

Methods Of Product Support

We understand that it can be very frustrating when you are having a problem with computer software.  If that problem is with one of our products, we want to help you through these problems.  We do this in a way that is consistent with our philosophy - our goal of Customer Involvement (see above). 

If you are having a problem, we recommend that you do the following, in this order:

 
ISBN Lookup - please note:
  The ISBN Lookup feature in the latest version (1.3.3.1) does not work, due to changes made by ISBNdb.com, the provider of the ISBN data.  These changes are outside our control.  The service provided by ISBNdb.com was previously a free service, but is now a paid service.  To support this paid service will require changes to our Baslogoue software.  These changes will be made as and when demand exists.  If you wish to use the ISBN Lookup feature in future, please contact Petrie Software to express your desire to use the new paid ISBNdb.com service.
  

 

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